{"id":21325,"date":"2026-10-28T09:49:08","date_gmt":"2026-10-28T07:49:08","guid":{"rendered":"https:\/\/intellogic.ai\/?p=21325"},"modified":"2026-10-28T09:49:08","modified_gmt":"2026-10-28T07:49:08","slug":"asistent-virtual-spital-sju-piatra-neamt","status":"publish","type":"post","link":"https:\/\/intellogic.ai\/en\/asistent-virtual-spital-sju-piatra-neamt\/","title":{"rendered":"Ce \u00eentreab\u0103 pacien\u021bii asistentul virtual al unui spital: 1.277 de \u00eentreb\u0103ri reale de la SJU Piatra-Neam\u021b"},"content":{"rendered":"<p>Pacien\u021bii care folosesc asistentul virtual al Spitalului Jude\u021bean de Urgen\u021b\u0103 Piatra-Neam\u021b \u00eentreab\u0103, \u00een primul r\u00e2nd, ce sec\u021bii \u0219i specialit\u0103\u021bi are spitalul, cum \u00ee\u0219i fac o programare \u0219i cine este de gard\u0103. \u00cen trei luni, asistentul a primit 1.277 de \u00eentreb\u0103ri, \u00een 697 de conversa\u021bii. Aproape jum\u0103tate au venit \u00een afara programului 08:00\u201316:00, iar una din cinci \u00een weekend.<\/p>\n<div style=\"background: #1b1f3b; border-left: 4px solid #4f46e5; padding: 16px 20px; margin: 20px 0;\">\n<p><strong>In a nutshell<\/strong><\/p>\n<ul>\n<li>1.277 de \u00eentreb\u0103ri \u00een 697 de conversa\u021bii, \u00een circa trei luni (28 iulie \u2013 25 octombrie 2026).<\/li>\n<li>Cele mai frecvente teme: sec\u021bii \u0219i specialit\u0103\u021bi (26%), program\u0103ri (21%), gard\u0103 (10%).<\/li>\n<li>49% din \u00eentreb\u0103ri au venit \u00een afara intervalului 08:00\u201316:00, 20% \u00een weekend.<\/li>\n<\/ul>\n<\/div>\n<h2>Contextul: un asistent virtual pe site-ul unui spital jude\u021bean<\/h2>\n<p>Spitalul Jude\u021bean de Urgen\u021b\u0103 Piatra-Neam\u021b are pe <a href=\"https:\/\/sjuneamt.ro\" target=\"_blank\" rel=\"noopener\">sjuneamt.ro<\/a> un asistent virtual <a href=\"https:\/\/intellogic.ai\/en\/chatbot-youve-trained-for-your-business\/\">Intel Logic<\/a>. Asistentul r\u0103spunde doar din con\u021binutul publicat de spital: sec\u021bii, program\u0103ri, liste de gard\u0103, program de vizit\u0103, acte necesare, date de contact.<\/p>\n<p>Am analizat toate conversa\u021biile \u00eenregistrate \u00eentre 28 iulie \u0219i 25 octombrie 2026:<\/p>\n<table>\n<thead>\n<tr>\n<th>Indicator<\/th>\n<th>Valoare<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Perioada analizat\u0103<\/td>\n<td>28 iulie \u2013 25 octombrie 2026 (circa 3 luni)<\/td>\n<\/tr>\n<tr>\n<td>Conversa\u021bii<\/td>\n<td>697<\/td>\n<\/tr>\n<tr>\n<td>\u00centreb\u0103ri puse<\/td>\n<td>1.277<\/td>\n<\/tr>\n<tr>\n<td>Conversa\u021bii cu 3 sau mai multe \u00eentreb\u0103ri<\/td>\n<td>117<\/td>\n<\/tr>\n<tr>\n<td>\u00centreb\u0103ri \u00een afara intervalului 08:00\u201316:00<\/td>\n<td>628 (49%)<\/td>\n<\/tr>\n<tr>\n<td>\u00centreb\u0103ri \u00eentre 22:00 \u0219i 06:00<\/td>\n<td>182 (14%)<\/td>\n<\/tr>\n<tr>\n<td>\u00centreb\u0103ri \u00een weekend<\/td>\n<td>255 (20%)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Utilizarea s-a men\u021binut \u0219i a crescut \u00een octombrie: 349 de \u00eentreb\u0103ri \u00een august, 318 \u00een septembrie \u0219i 455 \u00een octombrie, de\u0219i octombrie e num\u0103rat doar p\u00e2n\u0103 pe 25.<\/p>\n<h2>Ce \u00eentreab\u0103 pacien\u021bii: cele mai frecvente teme<\/h2>\n<p>Sec\u021biile \u0219i program\u0103rile adun\u0103 aproape jum\u0103tate din \u00eentreb\u0103ri. O \u00eentrebare poate atinge mai multe teme, deci procentele nu se adun\u0103 la 100%.<\/p>\n<table>\n<thead>\n<tr>\n<th>Tema<\/th>\n<th>\u00centreb\u0103ri<\/th>\n<th>Din total<\/th>\n<th>Ce vor s\u0103 afle, de regul\u0103<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Sec\u021bii \u0219i specialit\u0103\u021bi<\/td>\n<td>332<\/td>\n<td>26%<\/td>\n<td>Dac\u0103 spitalul are o anumit\u0103 specialitate \u0219i unde se afl\u0103<\/td>\n<\/tr>\n<tr>\n<td>Program\u0103ri<\/td>\n<td>262<\/td>\n<td>21%<\/td>\n<td>Cum se face o programare online, cu sau f\u0103r\u0103 bilet de trimitere<\/td>\n<\/tr>\n<tr>\n<td>Gard\u0103<\/td>\n<td>127<\/td>\n<td>10%<\/td>\n<td>Cine este de gard\u0103 azi, lista g\u0103rzilor pe lun\u0103<\/td>\n<\/tr>\n<tr>\n<td>Un medic anume<\/td>\n<td>90<\/td>\n<td>7%<\/td>\n<td>Unde \u0219i c\u00e2nd consult\u0103 un anumit medic<\/td>\n<\/tr>\n<tr>\n<td>Angajare \u0219i concursuri<\/td>\n<td>71<\/td>\n<td>6%<\/td>\n<td>Posturi scoase la concurs, examene, rezultate<\/td>\n<\/tr>\n<tr>\n<td>Analize \u0219i imagistic\u0103<\/td>\n<td>70<\/td>\n<td>5%<\/td>\n<td>Analize de laborator, ecografii, radiografii, tarife<\/td>\n<\/tr>\n<tr>\n<td>Contact, adres\u0103, loca\u021bii<\/td>\n<td>50<\/td>\n<td>4%<\/td>\n<td>Telefoane, corpuri de cl\u0103dire, casierie<\/td>\n<\/tr>\n<tr>\n<td>Costuri \u0219i asigurare<\/td>\n<td>47<\/td>\n<td>4%<\/td>\n<td>Ce se pl\u0103te\u0219te \u0219i ce acoper\u0103 asigurarea<\/td>\n<\/tr>\n<tr>\n<td>Program de vizit\u0103<\/td>\n<td>39<\/td>\n<td>3%<\/td>\n<td>C\u00e2nd pot fi vizita\u021bi pacien\u021bii interna\u021bi<\/td>\n<\/tr>\n<tr>\n<td>Urgen\u021be \u0219i UPU<\/td>\n<td>28<\/td>\n<td>2%<\/td>\n<td>C\u00e2nd \u0219i cum se intr\u0103 la Urgen\u021be<\/td>\n<\/tr>\n<tr>\n<td>Certificate \u0219i documente<\/td>\n<td>24<\/td>\n<td>2%<\/td>\n<td>Copii dup\u0103 documente medicale, adeverin\u021be<\/td>\n<\/tr>\n<tr>\n<td>Internare \u0219i externare<\/td>\n<td>19<\/td>\n<td>1%<\/td>\n<td>Acte necesare la internare<\/td>\n<\/tr>\n<tr>\n<td>Na\u0219tere \u0219i maternitate<\/td>\n<td>17<\/td>\n<td>1%<\/td>\n<td>Informa\u021bii pentru gravide \u0219i nou-n\u0103scu\u021bi<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Trei observa\u021bii:<\/p>\n<ul>\n<li><strong>\u00centreb\u0103rile sunt practice, nu medicale.<\/strong> Oamenii nu cer diagnostice, ci vor s\u0103 \u0219tie unde merg, c\u00e2nd \u0219i cu ce acte. Exact informa\u021biile care exist\u0103 deja pe site, dar sunt greu de g\u0103sit.<\/li>\n<li><strong>Conversa\u021biile continu\u0103.<\/strong> 117 conversa\u021bii au trei sau mai multe \u00eentreb\u0103ri: pacientul revine cu detalii p\u00e2n\u0103 \u00ee\u0219i l\u0103mure\u0219te situa\u021bia, cum ar face la un ghi\u0219eu de informa\u021bii.<\/li>\n<li><strong>\u00centreb\u0103rile f\u0103r\u0103 r\u0103spuns arat\u0103 ce lipse\u0219te de pe site.<\/strong> Unele \u00eentreb\u0103ri, de exemplu despre tarifele unor analize, nu au r\u0103spuns \u00een con\u021binutul publicat. Asistentul este configurat s\u0103 spun\u0103 atunci c\u0103 nu are informa\u021bia \u0219i s\u0103 ofere datele de contact.<\/li>\n<\/ul>\n<h2>C\u00e2nd \u00eentreab\u0103: seara, noaptea \u0219i \u00een weekend<\/h2>\n<p>Aproape jum\u0103tate din \u00eentreb\u0103ri, 628 din 1.277, au venit \u00eenainte de ora 08:00 sau dup\u0103 ora 16:00. Alte 182, adic\u0103 14%, au venit \u00eentre 22:00 \u0219i 06:00. Una din cinci \u00eentreb\u0103ri a venit \u00een weekend.<\/p>\n<p>Pentru un spital, acestea sunt orele \u00een care centrala telefonic\u0103 e cea mai aglomerat\u0103 sau nu r\u0103spunde la \u00eentreb\u0103ri administrative. Un pacient care vrea s\u0103 \u0219tie cine e de gard\u0103 la pediatrie, la miezul nop\u021bii, prime\u0219te r\u0103spunsul \u00een c\u00e2teva secunde, din lista publicat\u0103 de spital.<\/p>\n<h2>Ce \u00eenseamn\u0103 pentru alte spitale<\/h2>\n<p>\u00centreb\u0103rile de la Piatra-Neam\u021b sunt cele pe care le prime\u0219te orice spital jude\u021bean: sec\u021bii, program\u0103ri, g\u0103rzi, vizite, acte. Un asistent virtual preia aceast\u0103 parte repetitiv\u0103, care altfel ocup\u0103 centrala telefonic\u0103 \u0219i biroul de informa\u021bii.<\/p>\n<ol>\n<li><strong>Mai pu\u021bine apeluri pentru acelea\u0219i \u00eentreb\u0103ri.<\/strong> Programul de vizit\u0103, lista g\u0103rzilor \u0219i actele de internare sunt deja pe site; asistentul le aduce \u00een fa\u021ba pacientului imediat.<\/li>\n<li><strong>R\u0103spuns la orice or\u0103.<\/strong> Jum\u0103tate din \u00eentreb\u0103ri vin c\u00e2nd programul administrativ s-a \u00eencheiat.<\/li>\n<li><strong>O list\u0103 clar\u0103 de con\u021binut lips\u0103.<\/strong> \u00centreb\u0103rile f\u0103r\u0103 r\u0103spuns arat\u0103 ce trebuie completat pe site: tarife, programul unor cabinete, loca\u021bia unor servicii.<\/li>\n<li><strong>Rezisten\u021b\u0103 la abuz.<\/strong> Asistentul a primit \u0219i \u00eencerc\u0103ri de a-l scoate din rol. Este configurat s\u0103 r\u0103m\u00e2n\u0103 \u00een rol \u0219i s\u0103 r\u0103spund\u0103 doar din con\u021binutul spitalului.<\/li>\n<li><strong>Urgen\u021bele r\u0103m\u00e2n la 112.<\/strong> Asistentul informeaz\u0103, nu \u00eenlocuie\u0219te triajul sau interven\u021bia medical\u0103.<\/li>\n<\/ol>\n<p>Implementarea se face printr-un singur script inserat \u00een site, iar asistentul poate fi activ \u00een c\u00e2teva ore. Primele 15 zile sunt gratuite.<\/p>\n<div style=\"background: #1b1f3b; border-left: 4px solid #4f46e5; padding: 16px 20px; margin: 20px 0;\">\n<p>Pa\u0219ii prin care o institu\u021bie public\u0103 achizi\u021bioneaz\u0103 \u0219i pune \u00een func\u021biune un asistent virtual sunt descri\u0219i \u00een <a href=\"https:\/\/intellogic.ai\/en\/chatbots-used-by-public-institutions\/\">ghidul nostru despre chatbotul AI pentru institu\u021bii publice<\/a>. Pre\u021burile \u0219i cele 15 zile de test gratuit sunt pe <a href=\"https:\/\/intellogic.ai\/en\/chatbot-youve-trained-for-your-business\/\">AI Chatbot Page<\/a>.<\/p>\n<\/div>\n<h2>Datele \u0219i GDPR: cum am tratat \u00eentreb\u0103rile<\/h2>\n<p>\u00cen acest articol nu cit\u0103m nicio \u00eentrebare individual\u0103 \u0219i nu men\u021bion\u0103m nume de pacien\u021bi sau de medici. Prezent\u0103m doar teme \u0219i cifre agregate, pentru c\u0103 multe \u00eentreb\u0103ri con\u021bin informa\u021bii despre s\u0103n\u0103tatea oamenilor.<\/p>\n<p>Asistentul Intel Logic ruleaz\u0103 pe servere ROMLEAS SRL din datacenterul din Oradea. Conversa\u021biile nu p\u0103r\u0103sesc Rom\u00e2nia \u0219i nu sunt folosite pentru antrenarea altor modele AI. \u00cenainte de prima \u00eentrebare, pacientul vede un mesaj de informare cu trimitere la politica de protec\u021bie a datelor. Obliga\u021bia de informare c\u0103 utilizatorul vorbe\u0219te cu un sistem AI este explicat\u0103 \u00een articolul despre <a href=\"https:\/\/intellogic.ai\/en\/there-are-chatbots-heres-what-companies-need-to-do\/\">AI Act and Chatbots<\/a>.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Ce este un asistent virtual pentru un spital?<\/h3>\n<p>Este un chatbot pe site-ul spitalului care r\u0103spunde la \u00eentreb\u0103rile pacien\u021bilor din con\u021binutul publicat de spital: sec\u021bii, program\u0103ri, g\u0103rzi, program de vizit\u0103, acte necesare, date de contact.<\/p>\n<h3>Pune asistentul diagnostice?<\/h3>\n<p>Nu. Ofer\u0103 informa\u021bii administrative \u0219i practice din con\u021binutul spitalului. Pentru probleme medicale, pacientul este \u00eendrumat c\u0103tre medic, iar pentru urgen\u021be c\u0103tre 112.<\/p>\n<h3>Poate da asistentul informa\u021bii gre\u0219ite?<\/h3>\n<p>R\u0103spunde doar din con\u021binutul spitalului. C\u00e2nd nu g\u0103se\u0219te informa\u021bia, spune clar c\u0103 nu \u0219tie \u0219i ofer\u0103 datele de contact. De aceea, cu c\u00e2t site-ul e mai complet \u0219i mai actualizat, cu at\u00e2t r\u0103spunsurile sunt mai bune.<\/p>\n<h3>Unde sunt stocate conversa\u021biile?<\/h3>\n<p>Pe servere din Oradea, \u00een Rom\u00e2nia. Datele nu sunt transmise ter\u021bilor pentru antrenarea altor modele AI.<\/p>\n<h3>How long does implementation take?<\/h3>\n<p>Asistentul poate fi activ \u00een c\u00e2teva ore, printr-un singur script inserat \u00een site. ROMLEAS poate face inserarea gratuit, cu acordul spitalului.<\/p>\n<h3>C\u00e2t cost\u0103?<\/h3>\n<p>Planurile \u00eencep de la 245 lei pe lun\u0103, iar primele 15 zile sunt gratuite. Detalii pe <a href=\"https:\/\/intellogic.ai\/en\/chatbot-youve-trained-for-your-business\/\">pagina de pre\u021buri<\/a>.<\/p>\n<h2>Despre Intel Logic<\/h2>\n<p>Intel Logic este un chatbot AI antrenat exclusiv pe con\u021binutul fiec\u0103rui client, operat de ROMLEAS SRL din Oradea. Ruleaz\u0103 pe servere proprii, \u00een Rom\u00e2nia, \u0219i este folosit de institu\u021bii publice precum Spitalul Jude\u021bean de Urgen\u021b\u0103 Piatra-Neam\u021b, DSP Timi\u0219 \u0219i DGASPC Satu Mare.<\/p>\n<p>Vre\u021bi s\u0103 vede\u021bi cum ar ar\u0103ta pe site-ul spitalului dumneavoastr\u0103? Scrie\u021bi-ne la <a href=\"mailto:office@romleas.ro\">office@romleas.ro<\/a> sau suna\u021bi la 0756 439 365, de luni p\u00e2n\u0103 vineri, \u00eentre 09:00 \u0219i 17:00. Sau folosi\u021bi <a href=\"https:\/\/intellogic.ai\/en\/contact\/\">formularul de contact<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Am analizat 1.277 de \u00eentreb\u0103ri puse asistentului virtual al SJU Piatra-Neam\u021b \u00een trei luni: sec\u021bii, program\u0103ri, g\u0103rzi. Aproape jum\u0103tate vin \u00een afara programului.<\/p>","protected":false},"author":1,"featured_media":21175,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"iawp_total_views":0,"footnotes":""},"categories":[90],"tags":[],"class_list":["post-21325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-povesti-de-succes"],"_links":{"self":[{"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/posts\/21325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/comments?post=21325"}],"version-history":[{"count":0,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/posts\/21325\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/media\/21175"}],"wp:attachment":[{"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/media?parent=21325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/categories?post=21325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intellogic.ai\/en\/wp-json\/wp\/v2\/tags?post=21325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}